3 Ways To Make Your Patient Experience Remarkable

3 Ways To Make Your Patient Experience Remarkable

    How do we create an experience that our patients will be compelled to share?   Lately, I’ve been intrigued by what makes something remarkable. People don’t care about how hard we work, how much paperwork we have, or about our bills....
CashPT Lunch Hour Podcast Is On Air

CashPT Lunch Hour Podcast Is On Air

I recently caught up with Aaron LeBauer, PT to get the scoop on the launch of his new podcast, The CashPT Lunch Hour Podcast. I’ve been a big fan of Aaron’s and I wanted to get the inside story on his new adventure for my tribe. Aaron is really excited...
What Do Patients Really Value?

What Do Patients Really Value?

  Warren Buffet, the ‘Oracle of Omaha”, is a mega celebrity in my home state of Nebraska. His reputation for value investing has reached mythical proportions. Investopedia stated in a 2015 article that $8,175 invested in Berkshire Hathaway in 1990 was...
McDonaldization of Physical Therapy

McDonaldization of Physical Therapy

Do you ever feel like you’re expected to deliver patient outcomes like a McDonald’s drive-through? The next time you’re at a fast-food restaurant and you’re thinking about ordering a “value meal” think twice whether it’s...
How To Escape Hamster-Wheel Practices

How To Escape Hamster-Wheel Practices

There is a common dissatisfaction among therapists with very traditional, very busy practices. Mega-practices with enormous overheads are employing large numbers of therapists in high-volume, hamster-wheel clinics. There is also growing trend among healthcare...